Refund Policy
Refund Policy
At KOVIUX, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may return eligible items within 30 days after delivery.
To be eligible for a return:
- Item must be unused or only lightly used
- Item should be returned in its original packaging whenever possible
- Proof of purchase is required
Free Returns
We proudly offer FREE returns on eligible orders.
If your item arrives damaged, defective, or incorrect, we will provide a full refund or replacement at no additional cost.
Refund Process
After receiving and inspecting your returned item, refunds will be processed to your original payment method within 3–7 business days.
Depending on your bank or payment provider, the funds may take additional time to appear.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized products
- Final sale items
- Products damaged through misuse
Contact Us
Email: service@koviux.com
Customer Support is available 24 hours a day.